Mission Control: In A Hospital Near You?


ORLANDO, Fla. (Ivanhoe Newswire) — AdventHealth System in Florida has opened a 12,000 square foot operations center that uses artificial intelligence to coordinate patient care among its eight Florida hospitals.

Think of the expertise, coordination and manpower NASA needs to blast a rocket into space. This Mission Control operates on the principles of precise timing, too-but the goal here is to maximize efficiency in health care.

Penny Porteous, Executive Director of Mission Control at AdventHealth, told Ivanhoe, “We were experiencing patients that were waiting long times in our ED. We had delays in our procedures and operating rooms because we couldn’t get our beds turned over and get them placed into in patient beds.”

Now, using new technology developed along with GE Healthcare, a team of nurses, EMS and flight dispatchers and transport technicians man the center, 24 hours a day.

“If you were a patient, the last place you want to be is waiting,” Porteous continued.

Each of these tiles represents a patient- someone who has been admitted to the emergency department, or who will need a bed, or a transfer.  The technology allows staff to see openings in real time, across the eight facilities in three Florida counties.

“Instead of being reactive we can be proactive,” Sanjay Pattani, Medical Director of Mission Control, said.

Administrators say so far, Mission Control has enabled the system to drop wait times from admittance to finding a bed by one full hour.  Instead of turning patients away during peak times, AdventHealth admits 15 more patients a month.

“This is just the beginning. We have started something that will continuously evolve,” Pattani explained.

A healthcare trend that is cutting edge- and saving time.

AdventHealth was not the first U.S. hospital to adopt the mission control centers. Johns Hopkins and Oregon Health Hospital were among the first, and ten other hospital systems will be soon be implementing the command center approach.

Contributors to this news report include: Cyndy McGrath, Producer; Keon Broadnax; Assistant Producer; Roque Correa, Videographer and Editor.

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REPORT:       MB #4703

BACKGROUND: There are over 35 million admissions to American hospitals each year. Nearly half occur through the emergency department. If a patient is directly admitted, patient flow is better, there are shorter ED wait times and an improved quality of care. Admission to inpatient care requires coordination between physicians, nurses, registration staff, and others. There is a 15 percent drop in patient satisfaction if wait times rise from 5 minutes to 30. Other problems include communication breakdown, for example, patients arriving without physician orders or an advance notice causing the admit desk to hunt down the paperwork.

(Source: https://www.healthcatalyst.com/success_stories/inpatient-admission-process-thibodaux)

THE SOLUTION: Some ways to help ease frustration include letting patients know how long they would be waiting, a personal apology from the doctor, which minimized frustration for 70 percent of patients and allowing patients to see another doctor. Hospitals can also gather information before the patient’s scheduled appointment, delegate documentation to other staff members, use mobile apps for lines, encourage them to use the patient portal and split tasks into serial or parallel processes.

(Source: https://www.healthecareers.com/article/healthcare-news/15-ways-to-reduce-patient-wait-times)

AHEAD TO THE FUTURE: Some hospitals have taken a different approach. Hospitals in places such as Tampa, Toronto, Canada, and New York have created command centers. The first opened in 2016 at Johns Hopkins Hospital. Tampa General Hospital recently opened their command center which overlooks 1,010 beds and is focused towards advance care coordination and enhancing patient safety and quality along with improving efficiency. Yale New Haven Hospital opened their Capacity Command Center which is combining real time data analytics with colocation of key operations services to enhance safety, timelessness, and quality. There are another ten new command centers that are in development that will be serving 30 hospitals. Dr. Pattani says that this system has cut down manual processes and s automated decision-making.

(Source: https://www.healthleadersmedia.com/innovation/move-over-star-wars-hospital-command-centers-take-spotlight and Sanjay Pattani, MD)


Penny Porteous


David Breen


If this story or any other Ivanhoe story has impacted your life or prompted you or someone you know to seek or change treatments, please let us know by contacting Marjorie Bekaert Thomas at mthomas@ivanhoe.com

Doctor Q and A

Read the entire Doctor Q&A for Sanjay Pattani, MD, Associate Chief Health Officer

Read the entire Q&A